Important Information Before Your First Massage:

1. You MUST fill out an online intake form within 24 hours of each appointment. We will text it to you 2 days prior to your appointment. Please complete it before arriving.
2. Plan to arrive up to 5 minutes before your appointment. Our schedule is tight so if you arrive late, it will cut into your session time. Going over the end time would push another client back so we cannot extend over. Clients arriving 15 minutes late without contact will be considered a cancellation.
3. Your massage is tailored to your needs. Please communicate openly with your massage therapist to maintain safety while getting the maximum results.
4. The therapists work hard and do appreciate tips, although they are not required. If you choose to tip, 15-20% gratuity of the full price of the service is standard in this industry.
5. Credit cards are always taken at the time of booking. They will not be charged until the date of service unless you do not show up or cancel within 24 hours. Please see our cancellation policy below for more information.

High Risk Pregnancy Requiring Doctor’s Note

If you have a high risk pregnancy with any of the following conditions, please get a note from your doctor or midwife before your first massage session.

• Blood clots or history of clotting issues
• Cardiac disease or disorders
• Any previous major surgery (on organs or organ transplant)
• Pregnant with triplets (or more)
• Any illegal drugs taken during pregnancy
• HIV positive

Conditions we recommend cancelling or rescheduling your massage

If you are experiencing any of the following conditions, please cancel or reschedule your massage. See cancellation policy below.

• Breast infection that includes a fever
• Complications with diabetes
• Cancer, undiagnosed lumps
• UTI or Kidney infection
• Severe or unexplained abdominal pain, Fever, nausea or diarrhea
• Eclampsia (toxemia) or pre-eclampsia (GEPH)
• Premature labor (labor prior to 37 weeks)
• Active infection or contagious disease
• Threat of miscarriage – current bleeding or spotting

Cancellation and Rescheduling Policy

**Before each visit, you will complete a client intake form. By completing the form, you acknowledge that you have read through this policy.

When you book your appointment that spot is reserved and cannot be offered to another client. We require at least 24 hour notice to reschedule or cancel. You can call or text us at 801-505-8896 anytime to do this. You can also email us at [email protected]

Cancelling or no-showing without 24 hour notice will result in a fee. A fee equal to 50% of the service you were booked for will be charged to the card on file or gift certificate. If you give us 24 hour or more notice there will be no charge. *Labor exception: If you are in labor, please try to give us as much notice as possible to change your appointment to a postpartum massage.

Pre-Paid packages and services are NON-REFUNDABLE and expire one year from the date of purchase. You may use prepaid, unexpired sessions at any time before, during or after your pregnancy. If you have a massage session scheduled that was pre-paid for and you no show or cancel without 24 hour notice, you will only keep a massage of half the length on your account.

We guarantee your experience here at Maternal Massage. If you have any questions or concerns, please contact us.